To Report a Fire, Medical or Police Emergency................911
Fire Department Business Telephone Number.................828-879-2103
Police Department Business Telephone Number..............828-879-2100
For copies of reports • security check • general information, etc.
NON-Emergency Fire and Police Related Calls................828-879-2101
Including calls that cannot wait until the next business day
These calls will be directed to Burke County communications for dispatch
Do not use this number for emergency calls
To Report Water/Sewer Emergencies................................828-879-2128
Monday – Friday 8:00 am to 5:00 pm
*After hours, weekends and holidays....................................828-879-2128
Duke Energy Contact
- Duke Energy Carolinas: 1-800-POWERON (1-800-769-3766)
- Duke Energy Progress: 1-800-419-6356
The Town of Valdese invites you to enroll in CodeRED, our community notification system. This system allows you to recieve alerts in the form of phone calls, emails, and text messages informing you of important community notifications. Along with emergency and critical messages, the CodeRED notification system can also enhance our community engagement via the release of important but non-emergency information ranging from road clo-sures and trash collection schedule changes, major events to snow plow schedules and other town services.
“Upon evaluating our current notification system and other available options, we chose CodeRED for its innovative features, user-friendly platform, and information security,” said Seth Eckard, Town Manager. “Their company-owned redundant data centers help ensure our data is safe, and that we will be able to send messages to thousands of individu-als within seconds. We’re excited to have the ability to communicate with our residents through text, phone, email and social media, from in the field or at our offices, providing the information they need-to-know to make better informed decisions.”
Registration for this notification service is customized, allowing residents to choose which alerts they’d like to sign up for and how they would prefer to receive them. Residents can choose several different methods: landline, cell phone, email, text message, TTY, or even a combination. These alerts can be specific to streets, neighborhoods, or regions so that residents in affected areas are sure to receive this valuable information.
